Refunds and Exchanges

We will gladly exchange items in your order or provide you with a store credit/refund provided you follow the return conditions as set out below. 

To be eligible for an exchange or credit:

(1) your item(s) must be unused, in original packaging still intact and in saleable condition; 
(2) not be a sale item; and
(3) your returns request must be submitted via email within 10 days of receipt of your order

 

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:

(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us

 

Once we receive your return we will process it within 5 business days.

 

You will be responsible for the cost of shipping the returned item(s) and any exchange items. A re-shipping fee will be applicable in the event you would like an exchange. 

Please note that we do not provide refunds for change of mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

 

Late or missing refunds

If you haven’t received your approved refund within 21 business days, please contact your bank. There is often some time before a refund processes through our banking facilities and clears into accounts. If you have contacted your bank but have still have not received your refund, please do not hesitate to contact us.

 

Please send all returns to:

 

Salon Eleven

11 Cleveland Court

Rowville Vic 3178

​

​